Rise is a comprehensive solution for companies, DAOs, and agencies to globally onboard, pay, and reward employees, contractors, and contributors in both fiat, stablecoins, and cryptocurrencies — all while staying fully compliant with international regulations.

Our platform enables automated routing between fiat and crypto payouts, compliant onboarding in 190+ countries, and secure on-chain professional IDs for team members. Join the Rise revolution and help redefine how organizations operate in the digital era.

Role Description

This is a full-time remote role as a Customer Success Representative (CSR) at Rise.

As a CSR, you’ll be the trusted point of contact for our customers — ensuring a smooth onboarding experience, resolving inquiries quickly, and helping clients get the most value from Rise. You’ll work cross-functionally with our Operations, Compliance, and Product teams to deliver world-class support and retention.

This is a dynamic role for someone passionate about customer experience, technology, and global fintech. You’ll play a key part in helping our customers scale globally with confidence.

Responsibilities

Serve as the main point of contact for customer inquiries and issue resolution

Guide new customers through onboarding and setup of Rise’s platform

Provide timely, clear, and empathetic support via chat, email, and video calls

Collaborate with Operations and Product teams to troubleshoot complex issues

Educate customers on new product features and best practices

Track customer health, adoption, and satisfaction metrics

Identify upsell opportunities and collaborate with Sales and Account Management

Maintain accurate records of all customer interactions in HubSpot and internal systems

Qualifications

1–2 years of experience in Customer Success, Account Management, or Support at a B2B SaaS or fintech company

Strong communication and problem-solving skills

Empathetic and customer-obsessed, with a passion for delivering exceptional experiences

Highly organized and detail-oriented, able to manage multiple accounts simultaneously

Comfortable using modern support and CRM tools (HubSpot, Intercom, Zendesk, Slack, etc.)

Ability to work independently and remotely in a fast-paced startup environment

Bachelor’s degree in Business, Communications, or related field

Nice to Have

Experience in fintech, payments, or global payroll

Familiarity with Web3, blockchain, or crypto-native organizations

Exposure to compliance or onboarding processes (KYC/KYB)

Experience supporting enterprise or global accounts

Compensation

$70k–$85k OTE ($60k–$70k base + $10k–$15k performance bonus)

subject- Customer Success Representative CSR at Rise Cryptocurrency Jobs

Customer Success Representative (CSR)

Anywhere in the world

Remote

Mid-level

Rise