About the role:

As an Enterprise Customer Success Manager at Tempo, you’ll be a strategic partner to our largest customers, helping them drive value from our SaaS products that work together as part of an integrated suite of solutions.

In this role, you’ll own direct customer relationships, leading them through adoption and renewal. You’ll work closely with leaders on strategic planning, prioritization, and execution alignment—while also engaging users to ensure effective usage and measurable outcomes. You'll be accountable for commercial performance, including Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), and play a key role in identifying success stories and expansion opportunities.

This is a high-impact role for someone who can move comfortably between executive-level discussions and product-focused adoption work, thrives in fast-changing environments, and has a strong sense of ownership and urgency.

What you’ll do:

Own the post-sale customer lifecycle across a portfolio of enterprise accounts.
Lead strategic conversations with stakeholders around planning, prioritization, and value realization using Tempo’s integrated suite of SaaS products aligned to customer success criteria.
Drive GRR and NRR by managing renewals, surfacing expansion opportunities, and proactively mitigating risks.
Facilitate regular business reviews and outcome-focused success planning sessions directly with customer champions and decision makers .
Work closely with operational users—such as project and program managers, Jira admins, and agile team leads—to guide adoption and remove friction points in the user base.
Deliver best practices aligned to personas, industry and desired future states in portfolio, project and resource management workflows.
Accurately forecast renewals and lead commercial discussions in partnership with Sales.
Document customer goals, usage trends, risks, and outcomes with discipline and clarity on a continuous basis.
Collaborate with Product and Sales to ensure a seamless and unified customer experience.
Identify and help craft customer stories and case studies with the goal of highlighting their successes and raising awareness of our solutions.

Who you are:

5+ years SaaS Customer Success or Account Manager with experience managing enterprise customers and owning commercial outcomes.
Strong communicator with the ability to persistently and continuously engage both senior business leaders and technical or operational users.
Comfortable leading success planning, executive reviews, and renewal negotiations.
Knowledge of key personas such as Project/Product/Program Managers, Agile Coaches, Jira Admins, and PMO leaders.
Highly organized, proactive, and motivated by customer outcomes and long-term value creation.
Embraces change and thrives in a fast-scaling, cross-functional environment.

Why Join Tempo?

Impact: Work on meaningful products that empower enterprise users and improve productivity.
Innovation: Be part of a culture that values creativity and innovation, with opportunities to make a real impact.
Collaboration: Join a supportive, collaborative UX team that values openness, communication, and a continuous learning environment.
Growth: Opportunities for professional development, including conferences, courses, and mentorship.

Customer Success Manager

AMER

Remote

Senior

Tempo Software