About the Role:

A rare opportunity to be part of a growing sales team in a well-funded SaaS startup with great customer traction. You will work closely with sales as their technical partner in all the phases of the sales process – from evangelizing and demonstrating the technology to prospects, to defining and executing Proof of Concepts (POCs) and answering technical questions around StarTree's service and how it solves customer's real time analytics problems. Solutions Architects are also relied upon for various post-sales tasks, including implementations, optimizations, and helping ensure a high level of service for our customers. StarTree offers a fast-moving, dynamic, and challenging work environment, with the opportunity to make a direct impact on customers.

Responsibilities

Provide technical leadership in sales opportunities with existing customers and prospects
Research customer’s key requirements and execute Proof of Concepts
Help customers in post sales implementations and support them through their use of the StarTree service
Evangelize best practices, architecture patterns, and use cases internally and externally
Advance expertise and technical excellence in Apache Pinot
Collaborate with Product and Engineering teams by providing customer feedback to help shape the product roadmap
Liaison with Marketing to help build customer case studies and reference materials

Qualifications

2-4 years of experience in Pre/Post-Sales or Customer facing roles
Experience with big data technologies such as Spark, Hadoop and Presto is a plus
Experience with distributed software applications architectures
Experience developing or using open-source technologies
Excellent communication, presentation, and demonstration skills, as well as a good understanding of the sales and post sales processes
Strong problem solving and troubleshooting skills
Strong grasp of cloud infrastructure patterns and services in at least one of the three pubic clouds - Amazon AWS, Google Cloud, Microsoft Azure
Good understanding of OLAP technologies as well as SQL
Bonus points: Certification in Solutions Architecture in one or more of the three public clouds - Amazon AWS, Google Cloud, Microsoft Azure
Bonus points: Masters degree in Computer Science with a major in Data related field (Data Science, Data Engineering, or Data Analytics)

What it Takes to Thrive

A desire to learn and adapt in a rapidly growing and changing environment
You must be a self-starter who thrives on complexity and independence
Being highly organized and detail-oriented
Strong written and oral communication skills
Ability to learn quickly
Strong team player

Customer Success Manager

Anywhere in the world

Remote

Mid-level

StarTree