What you’ll be working on

This is your chance to help shape the future of our remote company. We believe that a strong Customer Success Team is the backbone of healthy business growth.

You own the customer journey and build deep relationships with your book of business. From onboarding through renewal (and everything in between), you guide your customers every step of the way. You make sure they feel supported, confident, and get maximum value from Filestage. You’re not just a point of contact—you’re a trusted partner who drives product adoption, encourages feature discovery, and helps customers see the long-term value of Filestage. You help them celebrate wins, identify growth opportunities, and make renewals and expansions feel like the natural next step.
You develop success plans that actually drive success. You work closely with each customer to understand their goals, challenges, and workflows. Then you build strategic success plans tailored to their industry, use case, and business priorities, helping them hit their targets with Filestage.
You spot risks before they become an issue. You keep a close eye on customer health, using data and insights to identify risks and opportunities early. Whether it’s low engagement or an upsell opportunity, you take action fast and thoughtfully.
You lead meaningful business reviews. You regularly meet with key decision-makers for strategic check-ins, sharing insights, aligning on goals, and adjusting plans where needed to keep everyone moving forward.
You turn customers into experienced users. You help customers become confident, experienced users of Filestage through personalized training, onboarding calls, webinars or support chats. You make sure Filestage becomes part of their daily workflow. Don't worry, our customers are friendly and don't bite 😉
You advocate for your customers. You collaborate with Sales, Marketing, Product, Development and Support to bring the customer voice into every part of the business. You’re always thinking ahead, suggesting improvements and championing ideas that will make their experience even better.

Life at Filestage

We believe people are more productive when they can choose their own schedule. So we’re proud to offer fully-remote roles that give you the perfect balance between work and life.

Here are some of the benefits you can look forward to at Filestage:

🏡 Work from where you’re happiest and enjoy a flexible schedule. We’ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons.
For this role, we’re looking for someone based in Americas timezone to make sure there’s a high time overlap with our team members, customers, and partners.
🌍 Meet up in real life. We all travel together at least once a year (in normal times) at our team retreat to have fun and get to know each other.
👥 Enjoy a strong team culture. We’re a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us achieve our mission.
😊 Join a happy team. We’ve been rated five stars on Glassdoor by our lovely team. You can take a look at our reviews here.
💻 Create a workspace that suits you. You’ll get a €1,500 budget for hardware, as well €500 for home office to buy whatever you need to do your best work – including a computer, webcam, or standing desk.
🌴 Get 38 days of holiday. Plenty of time for city breaks, summer escapes, and everything in between. You’ll also get a half day on your birthday to give you a chance to celebrate!
👐 Volunteer/Charity Day. Enjoy a Volunteer/Charity Day to support a cause close to your heart.
📚 Continue to grow and develop your career. We care about your development and want you to be able to learn new things! After six months in the company, you’ll get a budget to be able to use for personal development.
🗣️ Make your voice heard. We trust our team members to make the best decisions to achieve their goals, so you won’t have to put up with micromanagers here.
📅 Say goodbye to pointless meetings. We practice what we preach when it comes to productivity, so you can expect flat hierarchies, fast iterations, and no bullshit meetings.

Job requirements

What you’ll bring to the role

🫶You enjoy connecting with people. You know the definition of empathy without checking Wikipedia and put it into practice daily.
🔥 You’re passionate about customer success management and customer support. You have experience in customer success management or account management. Sales experience is highly valued.
💼 You have business acumen and enjoy advising customers and consultative selling.
🚀 You take ownership. You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company.
🤝 You are a team player. You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest, and respectful — and you are ready to have a lot of fun.
🗣️ You are fluent in English. Speaking Spanish is a plus.

Customer Success Manager

Americas

Remote

Mid-level

Filestage