1c:I[53183,["680","static/chunks/fc2f6fa8-82f91d52fb767afc.js","7240","static/chunks/53c13509-e4318753b24de4b0.js","2972","static/chunks/2972-da359898a859fdfe.js","5878","static/chunks/5878-786dc5ac762fc359.js","7261","static/chunks/7261-995f33f643f715d2.js","2778","static/chunks/2778-23e0de1015f97694.js","5934","static/chunks/5934-0948a96839b48d40.js","7701","static/chunks/7701-fe2bf938c66f2b64.js","7437","static/chunks/7437-8eb0a91c79e77234.js","2091","static/chunks/2091-acd05c6b32a5a1cb.js","6609","static/chunks/app/(pages)/(general)/jobs/%5Bid%5D/page-d784c3faa169964b.js"],"default"] 1d:T5e0,

Primary duties

Run one-on-one, best in class onboarding sessions with your assigned customers, including coaching customers through list growth, automations, campaigns and more
Design creative ways to onboard customers and fuel immediate growth
Consistently meet and exceed onboarding health targets
Strategize with customers on marketing strategies to drive growth
Build strong relationships and ensure long-term brand loyalty
Follow up with customers to ensure their technical issues are resolved
Become a critical voice on the team in iterating on our customer journey. Actively contribute to deep collaboration among sales and product teams in order to create the most seamless onboarding experience
Develop and maintain deep expertise in our product, services, and of the marketing technology domain, including industry trends, compliance/regulatory considerations and trendsetters

Requirements

2+ Years in a customer-facing role. Experience in SaaS, software or closely related tech preferred
Ecommerce or martech experience highly preferred
Demonstrated experience coaching and mentoring
Demonstrated problem solving abilities, including with technical issues
Strong process-orientation and ability to drive a consistent and repeatable experience
Experience in a high-gro

This job has expired

Customer Onboarding Specialist

NAMER

Remote

Mid-level

Postscript