About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.

Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Eric, Senior Controller at Customer.io, and I'm looking for a Senior Accountant contractor to cover a maternity leave from approximately May 2026 through March/April 2027. You'll spend the first few months working directly alongside our current Senior Accountant for a thorough handoff, then take the reins independently on payroll accounting, commissions, benefits reconciliations, and our monthly close process.

This is a full-time contract (40 hrs/week), fully remote. You'll be a key cross-functional partner to HR, Sales Operations, FP&A, AP, and Payroll — and a consistent presence in our CFO accounting review process each month.

What we value

Obsessive attention to detail — you catch things before they become problems
Comfort owning your work independently after a solid transition
Clear, proactive communication with cross-functional partners
The instinct to flag discrepancies and ask "why" before moving on
Reliability during a critical coverage period — the team is counting on you

What you'll do

Prepare and record all payroll journal entries across ADP (mid-month, month-end, off-cycle), Deel, and Velocity Global
Reconcile all payroll-related balance sheet accounts at the employee level, including monthly flux analysis for CFO review
Record monthly accruals for benefits, SUI rate changes, and FX adjustments on international commissions
Prepare monthly commission entries, maintain the deferred commission waterfall schedule, and handle short- and long-term balance sheet reclassifications
Reconcile benefits at the employee level monthly and record adjusting entries tied to vendor billing and policy changes
Handle sales tax: reconcile payable accounts, prepare and remit monthly state-level filings
Serve as FloQast administrator — managing reconciliations, task assignments, and close checklist oversight
Support the monthly close process end-to-end and ensure timely delivery of all assigned items

What we're looking for

4+ years of progressive accounting experience with a strong focus on payroll and commission accounting
Solid grasp of multi-state (and ideally international) payroll accounting, deferred commission capitalization, and accrual accounting
Hands-on experience with ADP; familiarity with Deel is a plus
FloQast experience is a strong plus
Strong Excel skills — you're comfortable working with large, employee-level datasets
A communicator who can work fluidly with HR, Sales Ops, FP&A, and AP without missing a beat
Bachelor's degree in Accounting or Finance

Contract Details

Duration: ~May 2026 – March/April 2027 (maternity leave coverage)
Hours: Full-time, 40 hours/week
Rate: $50–$60/hour
Location: Remote
Tools: ADP, Deel, Velocity Global, FloQast, Excel

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.

30-minute video call with a Recruiter
45-minute video call with Hiring Manager

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

Contract Senior Accountant

Americas

Remote

Senior

Customer.io