About the Role

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

We don’t measure success by any 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed.

What You’ll Do

✅ Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.

✅ Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.

✅ Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.

✅ Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.

What We Look For

🚀 Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.

🚀 Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.

🚀 Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.

🚀 High Accountability – We value people who hold themselves to high standards and consistently deliver results.

Who Can Apply?

📌 Experience Level: Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.

📌 Education: No specific degree required—we care about what you can do, not just what’s on your résumé.

Why Join Clipboard Health?

✅ 100% Remote – Always. Work from anywhere in the world.

✅ Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.

✅ A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

System Requirements

To succeed in this role, you must have:

✅ A reliable laptop/desktop (no Chromebooks or Linux OS).

✅ Minimum 20 Mbps wired internet connection.

✅ Wired headset for clear communication.

✅ A quiet, distraction-free workspace.

✅ Stable power and internet connectivity.

Client Support Specialist

Anywhere in the world

Remote

Mid-level

Clipboard Health