Summary

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team!

Responsibilities

Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function
Build deep relationships and strategically navigate clients through their experience journey
Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs
Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions
Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn
Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow
Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams

Qualifications

1-3+ years of experience, can be in any customer facing role, support, operations, customer success
Ability to manage and prioritize high volumes of customer requests
Have previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity
A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
Have a strong analytical foundation with the ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Associate Customer Success Manager | EMEA

EMEA

Remote

Entry & mid-level

Deel