We are looking for a Contract Full-Time Account Manager with 3+ years of experience within an agency environment.

Act as the single point of contact for company clients.
Serve as liaison between clients and the delivery team
Identify client needs, maintain a good understanding of client products and their business strategies
Maintain accurate client records, conversation journals, meeting minutes, monthly invoicing and keep track of contract updates and renewals
Develop a thorough understanding of the company products and service offerings to better upsell and cross-sell to clients
Create & document account management processes to maximize efficiency, productivity, client-impact.
Get progress reports from the delivery team and present to clients
Monitor client facing tasks and ensure that task descriptions are detailed and accurate.
Monitor and ensure that client requests are completed by the delivery team in a timely manner
Meet regularly with other members of the delivery team to discuss progress and strategies for business development

Qualifications

More than 6 years experience in a Marketing field including:

Four years of account management experience out of which minimum 1 year each in following areas
Managing B2B SaaS Clients
Using cloud based tools like Zoho, Salesforce, ClickUp, Monday, Asana or similar.
Managing USA based clients
At least 2 years experience in Paid Social and Paid Media projects in any capacity.
Experience of managing multiple clients simultaneously - corporate clients, small businesses, startups etc
Excellent communication skills, both written and verbal
Good organizational and administrative skills

Must Have Soft Skills

Why You’ll Love Working at TA Monroe

Account Manager - Digital Marketing

Anywhere in the world